Please go through the word document named “ISEM 570 Module 2 Assignment” . Please try to finish up these questions.
Perform a scholarly search for case studies about Service Level Management implementations.
1. Give a general summary of the implementation
2. Describe anything you feel went well
3. Describe parts that could have been done better.
4. End your paper with a conclusion.
Please refer these two PDF documents which are case study documents to complete the assignment.
Case Study Document names:
1. Quality of Service and Service Level Agreement Management for Integrated Global Wireless Tactical Services Provider Network
2. Implementation of Incident and Problem Management to Achieve Service Level Agreement.
I also attachment PPT related PDF to get a basic idea about Service Level Agreement Management. Please don’t get confused. That is only PPT which was taught in my class by my professor.