After reading chapter 3 Case Activity 3.1, answer the questions below.
- What are the real issues at stake in the conflict between the university vice president, Mary Belmont and the university counseling center director, Simon Young?
- Is there any way that the use of planning processes at an earlier date might have prevented the conflict described in this case?
- If you were to design a planning process like the one suggested by the university vice president, what steps would you follow? Who should be involved in the planning process?